Delivery & Return
Enjoy fast, reliable shipping on all orders above $75, with easy returns for a hassle-free shopping experience. Your satisfaction is our priority!
Delivery Options Overview
Fast, Reliable, and Hassle-Free Delivery – Mallnx Gets Your Orders to Your Door, On Time, Every Time!
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Order Delivered Successfully!
Standard Delivery
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Standard delivery Get it in 10 working days |
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Orders over $75: All day delivery. Order anytime: |
FREE |
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Orders under $75: All day delivery. Order anytime: |
$10 |
Express Delivery
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Express delivery Get it in 2-5 working days |
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All day Delivery from 7am - 8pm. Order anytime: |
Fromu$25 |
Return rules that stay aligned with the live store settings
The policy shown on each product page at the moment of purchase controls that order. The summary below reflects the current MallNX governance settings and explains how product-level return policies, appeals, and address rules work together.
How MallNX decides the return path
MallNX uses the product policy shown at checkout, saves a policy snapshot on the order, and then routes each case through after-sales or appeal review based on that saved rule.
- Product-level return rules override the global default for that order.
- Partial refunds are calculated on the product amount only.
- No-return and partial-only products can still enter the appeal workflow.
- Approved returns use the product return address when one is configured.
How product-level return policies work
Each product can use one of these policy types. The actual rule saved on the order always wins over later setting changes.
No returns allowed
Items marked with this policy do not enter the standard return flow. Buyers may still submit an appeal for manual review.
Keep item and receive a partial refund
Approved cases may keep the item and receive up to 70% back on the product amount only.
Return for refund after inspection
Refunds are completed after the approved item is returned to the designated address and inspection is complete.
Buyer may choose either option
Current defaultProducts under this policy can choose between a 70% partial refund or a return for refund.
When after-sales and appeals are available
This is the timing logic the plugin enforces on the storefront and in buyer service cases.
1. Delivered status opens service access
Once tracking shows delivered, buyers can begin an after-sales request immediately from their account order details.
2. Completion starts the countdown
If the buyer takes no action, delivered orders may auto-complete after 7 days. Once an order is completed, the return or refund window remains open for 7 more days.
3. Appeals bridge policy exceptions
Products marked as no-return or partial-refund-only can still accept an appeal. If the appeal is approved, the case moves into the return-for-refund workflow.
How return addresses and saved policy snapshots are handled
These notes explain how the plugin decides which return address to use and why the order snapshot matters more than later catalog edits.
Return address handling
Approved return cases use the product-specific return address when one is configured. Otherwise, the global return address below is used.
Important policy note
Product-level settings can override the default policy. Buyers should always follow the return policy displayed on the specific product page and the policy snapshot saved on the order at checkout.